1. Introduction

Generous African Tours and Safaris ("we," "us," "our") operates safari, trekking, and travel services across Tanzania, Kenya, Rwanda, and Uganda, along with the website generoustours.com. This Privacy Policy explains how we collect, use, share, and protect personal information belonging to travelers who book our services and visitors to our website.

By enquiring about, booking, or traveling with us, or by using our website, you agree to the collection and use of information as described here.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, and WhatsApp number.
• Booking information — travel dates, chosen package or route, group size, and accommodation preferences.
• Identity and travel document details — passport number, nationality, and date of birth, where required for national park permits, Kilimanjaro climbing permits, visa arrangements, or airline/transfer bookings.
• Health and dietary information — voluntarily provided details relevant to trek safety (e.g. altitude-related conditions) or meal planning.
• Payment information — processed through third-party payment providers; we do not directly store full card or bank account details.
• Communications — messages sent to us via WhatsApp, email, or our website's contact and enquiry forms.
• Website usage data — browser type, approximate location, and cookie data collected through standard analytics tools.

3. How We Use Your Information

We use the information collected to:

• Process bookings, arrange payments, and confirm reservations.
• Arrange required permits and entry with relevant authorities, such as national park authorities, for climbing and safari activities.
• Communicate with you about itinerary details, trip updates, and logistics.
• Respond to enquiries submitted through our website or WhatsApp.
• Improve our services and website based on aggregated usage patterns.
• Send you marketing updates about tours and offers — only where you have given consent, and with the option to opt out at any time.
• Comply with applicable legal, immigration, and park authority requirements.

4. Legal Basis & Compliance

Tanzania's Personal Data Protection Act, 2022 (Act No. 11 of 2022) came into force on 1 May 2023 and is enforced by the Personal Data Protection Commission (PDPC). The Act sets minimum requirements for the lawful collection, processing, storage, and disclosure of personal data by organizations operating in Tanzania.

As a Tanzania-based tour operator, we aim to align our data-handling practices with the Act's core principles: collecting data for a clearly stated, lawful purpose; keeping it accurate and secure; retaining it only as long as necessary; and respecting the rights of data subjects described below.

5. Sharing Your Information

We may share relevant personal information with:

• Accommodation providers, lodges, and camps involved in your itinerary.
• National park authorities and permit-issuing bodies, where required for park entry or climbing permits.
• Airlines, transfer, and ground transport providers.
• Payment processors, solely to complete transactions.
• Government or immigration authorities, where required by law.

We do not sell your personal information to third parties for advertising purposes.

6. Data Storage & Security

We apply reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, loss, or misuse. We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required for tax, legal, or record-keeping obligations.

7. International Transfers

Some of the tools we use to manage bookings, email, and communications (for example, cloud-based email or booking software) may store data on servers located outside Tanzania. Tanzanian law places restrictions on transferring personal data outside the country. Where such transfers occur, we take reasonable steps to ensure the receiving party maintains an appropriate level of data protection.

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, where retention is no longer necessary.
• Object to certain uses of your information, including direct marketing.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Cookies & Website Data

Our website may use cookies to support core functionality and to understand how visitors use our site through basic analytics. You can control or disable cookies through your browser settings; doing so may affect some website features.

10. Children's Privacy

Our services are not directed at unaccompanied minors. Where families travel with children, we only collect a child's information as provided by a parent or guardian for booking and safety purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Updates will be posted on this page with a revised "last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: generoustours@gmail.com
• Phone / WhatsApp: +255 742 596 234
• Address: Stone Town, Zanzibar & Kilimanjaro, Tanzania